SCS – YOUR RIGHT TO PRIVACY
Effective April 2012
The SCS.tv website is owned and operated by Satellite Communication Services Limited (“the Company”). The Company respects your privacy and is committed to protecting your personal information.
At SCS, we are committed to providing excellent customer service and outstanding value while respecting and protecting the privacy of our customers. To better serve you, we may collect and maintain certain information regarding, for example, your product and service preferences, and billing and shipping information.
Under no circumstances do we sell or rent this information to other businesses, and we protect and enforce the confidentiality of this information. We respect your privacy and seek to protect the trust you place in SCS.Read More
1. What information does SCS collect from our online customers?
For those individuals who visit our site but do not make a purchase, we collect and store IP ("Internet Protocol") addresses during the visit. No individualised information is collected, and the IP address is not traced to a particular individual. Similarly, we collect information, using that IP address, about the navigational or browsing activities of our visitors. Again, that information is not tied to any name or other personally identifying information but is used solely to provide generalised demographic data, such as what geographic areas our visitors are from and visitor browsing patterns. For those who make a purchase on SCS, in order to fulfill the order, we collect and store your name, address, shipping information, e-mail address, telephone number, purchase data, and billing information.
2. Do SCS use "cookies"?
What are cookies? - Cookies are small text files which a website may put on your computer or mobile device when you first visit a site or page. The cookie will help the website, or another website, to recognise your device the next time you visit. Web beacons or other similar files can also do the same thing. We use the term “cookies” in this policy to refer to all files that collect information in this way.
What sort of cookies does this website use? - We utilise performance cookies to analyse how our visitors use our websites and to monitor website performance. This allows us to provide a high quality experience by customising our offering and quickly identifying and fixing any issues that arise.
Can a website user block cookies? - As we’ve explained above, cookies help you to get the most out of our websites. However, if you do wish to disable our cookies then please follow the instructions here http://www.allaboutcookies.org/manage-cookies/ Please remember that if you do choose to disable cookies, you may find that certain sections of our website do not work properly.
3. How does SCS use the individualised information that we collect?
We and the third parties who provide services related to SCS will use the information referenced above to fulfill your order and provide services related to SCS or the operation of our business. Examples of these services include payment processing and authorisation, fraud protection and credit risk reduction, product customisation, order fulfillment and shipping, web site evaluation, data analysis and, where applicable, data cleansing. The third parties who provide any of these services are authorised to use this information only in connection with the services they are engaged to perform. In addition to using the information referenced above to fulfill your purchase order, we also retain some of that information in our customer database. We use that information to track your order, to respond to your inquiries and to make subsequent purchases you wish to make easier and faster.
We also may use that information, from time to time, to contact you concerning our products, services, sales or special promotions of SCS.
You have a right to access your personal information that the Company collects and holds about you.
Satellite Communication Services Limited (SCS) Unit 4, Centre 21, Bridge Lane, Woolston, Warrington, Cheshire WA1 4AW
firstname.lastname@example.org Tel: 0800 3777 485
Consent - When you opt-in to communication with SCS you are consenting to the collection, processing and potential further communication from SCS.
Changes - SCS may amend this policy from time to time to take into account developments in the website and changes to information collected. Our current policy will always be accessible on our website.
Summary - We are committed to protecting your privacy. We use information we collect on our site to make shopping at www.scs.tv possible and to enhance your overall shopping experience with us.
Shipping & Delivery
Most items are usually delivered within 2-3 working days from when you place your order but you can select an alternative delivery date when ordering. Deliveries are made between 9.00am and 5.00pm, Monday to Friday (excluding Bank Holidays) and we will need a signature when the delivery is made. For orders placed on Saturday or Sunday, the earliest delivery day would be Tuesday.
Returns & Replacements
If you wish to return goods correctly supplied to your order, 'Call Customer Services within 7 working days after delivery'. If goods delivered are damaged or faulty, please contact Customer Services within 7 days of delivery, you have the right to cancel within the 7 day cooling off period. Shortages or Non-delivery should be notified within 7 days of the invoice date. The problem will be investigated and replacements dispatched as soon as possible. If you have an Internet order query, please contact Customer Service on 0800 3777 485, or email email@example.com
All e-mails will be replied to within 24 hours; our customer service helpline is staffed from 9.00am to 5.30pm Monday to Friday excluding public holidays.
All the products in the store are exclusive of VAT.
Our VAT number is: 582 019 447